I’ve called them at 5-10 times in the past few weeks, and this is still the speed that I get. I have tried changing modems and three separate technicians have said that my connection is good and yet it is no better. This is consistent across nearly every evening. Using these numbers, if I were to extrapolate the speed to the 50Mbps plan, I’d still not get achieve 15Mbps in the evenings.
Just a note for those considering Suddenlink and have a choice with another provider. I used to think that Suddenlink’s service was great, but no longer.
Suddenlink Shannon - Feb 21, 2013
Hi Graham- My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your internet service and would be happy to assist in resolving this for you. You can contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!